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what about when i sell a high end product and the buyer does not leave feedback!!!??? though i have a 100% seller rating have been a member for over ten years (actually since ebay's inception but my mom started to make me use my own account in college) gave a tracking number it has been over 3 days and paypal/ebay still has not released my funds?! all because i went i vacation and did not sell for several weeks...then i have to call paypal and argue with someone in india for hours to release $400 that paypal is keeping not bcause of buyer protection but because they are making interest off..just like banks do when they hold checks!!!
Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for new sellers.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Also Ebay do not state that funds are released when feedback is left as feedback has no bearing on payment release.
Normally for the Ebay hold its when tracking shows the item as delivered + 3 days if you use Ebay / paypal postage.
Info in this Ebay link below about Ebays hold.
They 'were' sister companies until a few years ago when they split completely and that is why they have 2 separate and different policies for disputes.
You made the operative statement in the first sentence.....that Ebay and Paypal are SEPARATE companies. So why is EBAY still dictating to PAYPAL. EBAY should not be getting involved in ANY transaction between the buyer and seller. The original payment IS NEVER made to EBAY. So, what right do they have to tell PAYPAL to place a hold on ANYTHING. EBAY is nothing more than a catalogue of merchandise that a buyer peruses. The money aspect is ALL handled thru PAYPAL...even down to paying EBAY its fees. IT SHOULD BE PAYPAL only that makes any decision to hold up funds. EBAY SHOULD HAVE NO SAY IN THE MATTER.....AT ALL!
So, the fact that they tell Paypal to hold funds....would mean they collude with one another....and that is clearly a conflict of interest if there ever was one. SEPARATE COMPANIES????? ....ONLY on paper.....their actions repeatedly bely the accuracy of that statement.
Ebay tell paypal when they can release funds from sales using their company.
For sales that are not using Ebay then Paypal decide.
As for your thoughts on 'why' they have a say then i guess it would be easier if they did not but then no one knows how these things are worked out at company level.
I went through the Ebay seller hold myself (twice actually as i stopped selling for a year and then re-started). However it did not really bother me as I sent my items trackable and normally the funds were released within a week.
You should have asked the buyer for the tracking number. The item may have been lost in the mail......IT DOES HAPPEN! USPS won't even allow a seller to file a lost package report until after 10 days has passed. Buyers need to be patient and stop jumping the gun and filing DNR claims to quickly. They need to allow the seller time to put a report in. I had one buyer who filed a report 5 days after I shipped.....tracking indicated they already received it 3 days before. Buyer wouldn't respond other than to keep demanding a refund or replacement. Wouldn't check with carrier, wouldn't check with neighbor, wouldn't check with other members of the household. No help whatsoever. I won the case....BECAUSE I had tracking showing the item was delivered. By then, though, I had sent a replacement.....at additional cost to me. Do you think I got a thank you? Uh, NO!
I don't have a problem working with a buyer that is willing to see reason. I know I will get a lot of flack for this...but I'm sick and tired of buyers, Ebay, and Paypal putting the onus solely on sellers to guarantee delivery of a purchase, AS IF they have any control over the 3rd party shipper. Also, it's not like the buyer isn't informed what 3rd party shipper is being used.....it's right there on the Ebay listing. The fact that the the buyer is CHOOSING, OF THEIR OWN VOLITION, with NO outside forces put upon them....to purchase an item that they ABSOLUTELY KNOW must leave the sellers control....AND the fact that they have ADVANCE KNOWLEDGE of this information BEFORE they purchase....not only is that buyer NOW EXPECTING their purchase to be handled by a 3rd party...they have KNOWINGLY AND WILLINGLY ACCEPTED for this transfer to take place the moment they WILLINGLY finalize their purchase.
So.... How then does ALL the responsibility now fall solely on the seller to ensure delivery. Why does the buyer not have even a modicum of responsibility in their expectation and acceptance that their purchase has the potentional of being lost in the mail. At the very least the buyer should never expect a complete and full refund..EVER.
Yea I know...it's never gonna happen. Ebay and Paypal are a "Buyers" paradise. That we are now living in a world where people refuse to accept any responsibility in the choices they make; playing the blame game, all with the attitude of I want what I want when I want it....so give it to me NOW-----what else can you come to expect. Geeze....it's not as if the Seller is actually the primary reason both E & P are billion dollar industries...that if sellers didn't list something for sale...they wouldn't have any buyers in the first place. Guess it's just to much to ask to expect some mutual responsibility in these transactions.