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You should have asked the buyer for the tracking number. The item may have been lost in the mail......IT DOES HAPPEN! USPS won't even allow a seller to file a lost package report until after 10 days has passed. Buyers need to be patient and stop jumping the gun and filing DNR claims to quickly. They need to allow the seller time to put a report in. I had one buyer who filed a report 5 days after I shipped.....tracking indicated they already received it 3 days before. Buyer wouldn't respond other than to keep demanding a refund or replacement. Wouldn't check with carrier, wouldn't check with neighbor, wouldn't check with other members of the household. No help whatsoever. I won the case....BECAUSE I had tracking showing the item was delivered. By then, though, I had sent a replacement.....at additional cost to me. Do you think I got a thank you? Uh, NO!
I don't have a problem working with a buyer that is willing to see reason. I know I will get a lot of flack for this...but I'm sick and tired of buyers, Ebay, and Paypal putting the onus solely on sellers to guarantee delivery of a purchase, AS IF they have any control over the 3rd party shipper. Also, it's not like the buyer isn't informed what 3rd party shipper is being used.....it's right there on the Ebay listing. The fact that the the buyer is CHOOSING, OF THEIR OWN VOLITION, with NO outside forces put upon them....to purchase an item that they ABSOLUTELY KNOW must leave the sellers control....AND the fact that they have ADVANCE KNOWLEDGE of this information BEFORE they purchase....not only is that buyer NOW EXPECTING their purchase to be handled by a 3rd party...they have KNOWINGLY AND WILLINGLY ACCEPTED for this transfer to take place the moment they WILLINGLY finalize their purchase.
So.... How then does ALL the responsibility now fall solely on the seller to ensure delivery. Why does the buyer not have even a modicum of responsibility in their expectation and acceptance that their purchase has the potentional of being lost in the mail. At the very least the buyer should never expect a complete and full refund..EVER.
Yea I know...it's never gonna happen. Ebay and Paypal are a "Buyers" paradise. That we are now living in a world where people refuse to accept any responsibility in the choices they make; playing the blame game, all with the attitude of I want what I want when I want it....so give it to me NOW-----what else can you come to expect. Geeze....it's not as if the Seller is actually the primary reason both E & P are billion dollar industries...that if sellers didn't list something for sale...they wouldn't have any buyers in the first place. Guess it's just to much to ask to expect some mutual responsibility in these transactions.
I'm sorry but i disagree, as a seller myself i have a responsibility to get an item to a buyer that has paid me for that item.
If you bought from Amazon and it did not arrive would you say 'oh well, i knew it was going to be sent non tracked so its my fault' or would you want a refund?
I send items not tracked sometimes but at MY risk and not the buyers.
This is EXACTLY what happened to me. I sold an item on ebay after not selling something for a few years. The buyer's payment showed up in my "pending payment" status and explained that a payment may be held for 21 days UNLESS you provide tracking information, etc. So, I did that. They still held the payment and now the buyer has cancelled the sale and I'm out of the money. I opened up a case in the resolution center but how do you get around the fact that you need to get to the money, you provide tracking information and ship the item and now I'm out of 270 bucks? SO annoyed!!
It sounds like we’re holding the money because the transaction may involve higher than usual risk. This is because:
The selling price of this items/order is inconsistent with your recent sales
The transaction is inconsistent with your business model
You’re selling an item that can potentially cause dissatisfaction with customers
Your account selling activity was inactive for a while
You have had some claims open against you recently
Here’s what you can do to speed things up:
In your PayPal account, mark the item as sent. Your money will be available within 7 days of the postage date or 14 days for international shipping.
I have found that the quickest way to get your funds released is to try to avoid using PayPal at all costs. It might be difficult with Ebay, for all other transactions there are better supported options like Square and QuickBooks. PayPal holds your money longer than almost all of their competitors. To use PayPal as a business option is absurd. There's no way to establish a cash flow. My advice would be to investigate better options until PayPal can keep up with their competitors.
You are correct that Paypal does hold funds for 'new sellers' but that does not last long just till you build up a selling reputation.
Other payment methods 'may' be quicker but as a buyer i would only look for sellers that accepted Paypal as I want that buyer protection.
So whilst you may get your money more quickly another way others may wait a while but get a higher payment for their items as more buyers will bid / buy from them.
When i sell I would prefer the wait and the higher amount.