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I am a new seller on ebay and have just set up a paypal account to manage my transactions only to find that paypal are gonna hold my money because i am a new customer , why do they do this and how long will they hold my money for ?? some pls help
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You are correct in that paypal refund the buyer anyway whether funds are held or not. But the difference is that Paypal would refund with THEIR money and then they have to chase the seller to pay them back again, whereas if the funds are on hold they are available to send back to the buyer.
That is why for 'new sellers' with unproven records they hold the funds for a period of time to protect themselves (not the buyers) from having to pay off if a new seller takes the money and runs.
As for your brother normally a dispute for non receipt of item fails if the seller provides trackable proof of delivery of the item to the buyer, supply that and you don't lose out.
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Did you phone customer services and ask why the buyer was refunded if you have trackable proof of delivery?
Or was is over the xxx amount that means you have to have signature confirmation as well?
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This seems insane we have just started a small business and online we have managed to sell a fair amount of stock now through our new ebay account. HOWEVER having to front the postage, some to south korea!! while not being paid is becoming tiring and not only do ebay instruct paypal hold the funds for 21 days including postage we then find out paypal hold for a further day once the funds have been released. This does not help small companies and we are now winding up our short lived ebay business, i can imagine thousands of others have also done the same its a really awful and not welcoming service for new companies.
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The ''hold'' inself doesn't last long and you can understand why ebay and paypal do it.
If a buyer files a dispute and you refuse to refund then ebay or paypal have to refund under their buyer protection scheme.
So for new sellers until they have built up a selling reputation they hold the funds until tracking confirms receipt + 1 day.
After all you wouldn't want to 'front' funds without hope of getting your money back would you?
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Really?? so the fact that we have a registered bank account on file, business details have been passed and a genuine track record of 25+ items delivered we still have to suffer because of a paranoid built system that can easily charge back on the registered card if there ever was a problem . There is nothing about ebay that helps new sellers, we have also found that all items have been invisible from the public for one to two days meaning we have been mis sold 3 day . 5 day auction advertising promise we have paid for. Items on a 3 day auction are only being public for a day and a half before the auction ends meaning less bids, less income and then we still have to wait 21+ days for the money including postage.
Really bad designed system and no good for small business trying to expand im afraid, reviews going up.
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They can't 'easily chargeback' if the payment was via bank transfer or a debit card or paid from funds in the senders paypal balance can they !!
As for the rest why not ask on Ebays forum, this is Paypals which is a completely separate company.
I don't sell on Ebay anymore so not as clued up on how their 'hold' works.
However if you don't like them then don't use them and go and sell elsewhere, its not compulsory you know.
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Sure they are separate but ebay and paypal are intertwined as we all know and we have to use one with the other, i am allowed to voice my opinion on these matters because there are many many many people complaining about this very issue. Its the 21st century, business needs to move faster than this, this whole system seems more designed to find any excuse to hold payments. We have items delivered and good feedback but hey still no funds available in paypal, then when they are Paypal add another hold as if we have not already been waiting a month for the funds, its pathetic. The founders of paypal and ebay need to listen to what people are saying then maybe they will grow a lot bigger and have less negative feedback constantly or maybe they are more concerned about making interest on all these held funds?
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