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My withdrawal status show 'Complete', but the money isn’t in my bank account?

soumengogo
New Community Member

My withdrawal status show 'Complete', but the money isn’t in my bank account?

One of my recent transaction is showing completed but I haven't received money in my bank account.

 

I think the issue is recently United Bank Of India & Punjab National Bank got merged together. And after that all the IFSC code of UBI is now changed, But I forgot to update my bank info with the recent IFSC Code before this transaction. 

 

Now I removed my UBI account and I listed Punjab National Bank (Account Number is same only different IFSC code).

 

I request you to process my payment again.

 

Transaction ID- <removed>

 

Thank you.

1 REPLY 1
PayPal_Martin
Moderator

Re: My withdrawal status show 'Complete', but the money isn’t in my bank account?

Hi @soumengogo,

 

Welcome to our Community!

 

The withdrawal processed will probably fail and will be automatically initiated to the valid chosen bank account. if this does not happen please contact our  Customer Support directly. This is explained here.  

 

 

Thanks

 

Martin