My payment is still on hold

chsaqlain7
New Community Member
I WAnt to know about reason why my payment is still on hold can you tell me and anybody here can help me
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2 REPLIES 2

transpirations
Contributor
Contributor

Me too, but my account is business type. I had shipped it but since it is a non material payment, I put it on no tracking. So it says 1 day delivery so i'm waiting for it to be released

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kernowlass
Esteemed Advisor
Esteemed Advisor

@transpirations 

 

https://www.paypal.com/ph/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297?app...


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer or sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer or sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer or sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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