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My money is being held by PayPal over 2 month

Member

My money is being held by PayPal over 2 month

I received some payments over 2 months ago from some friend of mine from Switzerland which I sold him some products and he send me the money on PayPal. First I received the payment and everything okay but then PayPal made the payments as held, and I dont have any access to the founds. Its been over 2 months and payments are still held. I tried to contact PayPal, they send me something about to send them the transaction ID, date of transaction, amount and some stuff like this, I sent them, but they didnt reply next. Its over 2 months and I still dont have access over my founds. ???