My funds is still on hold even after verification and confirmation from the buyer.

claremtcva
Contributor
Contributor

It's already passed 7 days and my payment is still on hold! Please advise. We have already confirmed all needed information.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@claremtcva 

 

Then you have to wait until after 21 days.

 

Did the buyer confirm receipt in the PayPal transaction on their end?

 

  1. Click Activity at the top of the page.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Kudos & Solved are greatly appreciated. 🙂

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@claremtcva 

 

Then you have to wait until after 21 days.

 

Did the buyer confirm receipt in the PayPal transaction on their end?

 

  1. Click Activity at the top of the page.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Kudos & Solved are greatly appreciated. 🙂
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claremtcva
Contributor
Contributor

Hello!

 

Yes, my client confirmed that he has done it, and it has been passed 7 days too.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@claremtcva 


If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


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