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It's already passed 7 days and my payment is still on hold! Please advise. We have already confirmed all needed information.
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Then you have to wait until after 21 days.
Did the buyer confirm receipt in the PayPal transaction on their end?
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
Kudos & Solved are greatly appreciated. 🙂
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Then you have to wait until after 21 days.
Did the buyer confirm receipt in the PayPal transaction on their end?
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
Kudos & Solved are greatly appreciated. 🙂
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Hello!
Yes, my client confirmed that he has done it, and it has been passed 7 days too.
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If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed.
If not then sadly its 21 days.
Advice is voluntary.
Kudos / Solution appreciated.
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It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- 7 days of verification to receive the money? in My Money Archives
- Is buyer protection available after I confirmed the receipt? in PayPal Basics Archives
- Money received is on hold, but I am not a merchant. in My Money Archives
- Buyer received item but seller's money still on hold in My Money Archives
- [Inquiry] Money is in hold. How can I speed up the process? in My Money Archives