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My funds is still on hold even after verification and confirmation from the buyer.

SOLVED
claremtcva
Contributor

My funds is still on hold even after verification and confirmation from the buyer.

It's already passed 7 days and my payment is still on hold! Please advise. We have already confirmed all needed information.

1 ACCEPTED SOLUTION

Accepted Solutions
sharpiemarker
Esteemed Advisor

Re: My funds is still on hold even after verification and confirmation from the buyer.

@claremtcva 

 

Then you have to wait until after 21 days.

 

Did the buyer confirm receipt in the PayPal transaction on their end?

 

  1. Click Activity at the top of the page.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Kudos & Solved are greatly appreciated. 🙂

View solution in original post

3 REPLIES 3
sharpiemarker
Esteemed Advisor

Re: My funds is still on hold even after verification and confirmation from the buyer.

@claremtcva 

 

Then you have to wait until after 21 days.

 

Did the buyer confirm receipt in the PayPal transaction on their end?

 

  1. Click Activity at the top of the page.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Kudos & Solved are greatly appreciated. 🙂

View solution in original post

claremtcva
Contributor

Re: My funds is still on hold even after verification and confirmation from the buyer.

Hello!

 

Yes, my client confirmed that he has done it, and it has been passed 7 days too.

kernowlass
Esteemed Advisor

Re: My funds is still on hold even after verification and confirmation from the buyer.

@claremtcva 


If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


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Kudos / Solution appreciated.