My Payment is on hold, how do I speed up the process because it was a digital product.

Thelonesoliders
New Community Member

Hi, I have received my first payment through goods and services but the item I was selling wasn't a physical one nor one being sold through ebay. That means I cannot provide tracking but I do have the receipt and proof of transaction. How would I send these to paypal in order to get my payment off hold, I have tried emailing them but it has been almost 14 hours and no response yet.

 

Thanks in advance. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Thelonesoliders 

 

If you can't provide trackable proof of delivery then you may have to wait 21 days.

https://www.paypal.com/us/brc/article/funds-availability


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Kudos / Solution appreciated.
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