My Frozen Paypal balance that i can't use

[01lTheol01]

Hello, i would like to understand what is going on with my paypal balance and why i feel like it's frozen ... can't use it to do anything and everytime i try it says the thing is that i need to return to merchant and try another way... why so i have balance to use it not to keep it and stare at it... a paypal staff before told me that he/she fixed it for me but i still can't use it to make payments which is making me upset to be honest.

Thanks and best regards.

[PayPal_Cristina]

Hi @01lTheol01,

Thank you for your post and welcome to our Community Help Forum!

I am sorry about your issue. If you receive an error message when trying to send a payment, it could be because:

• You may need to confirm the email address associated with your PayPal account.
• There may be an issue with the funding source you’ve selected (insufficient balance or declined transaction). Contact your bank or card issuer for more information.
• You have a limitation placed in your PayPal account.
• The seller’s/recipient’s PayPal account is limited.
• You may need to go through a security check, so we can confirm your identity.

Please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.

I hope this helps.

Cristina