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My Account is 180 days over and i got the email for eligibility of withdrawal.

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My Account is 180 days over and i got the email for eligibility of withdrawal.

Hi, please help me how can I add a bank account since I have got an email saying it eligible for withdrawal, the problem is that when i am on the bank account input page for withdrawal, i kept getting the error saying "it cant add a bank account because it is disabled. try another bank" .. i have tried another  bank even my new debit card, but no success at all. please help me for resolving this issue..