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Money verified sent, but seller hasn't recieved

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Contributor

Money verified sent, but seller hasn't recieved

I sent money to buy from someone through echeck, I recieved an email the money was sent but seller says and proved moneys still on hold.
1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: Money verified sent, but seller hasn't recieved

@Mutame 

 

Seller has to ship and provide tracking info into the transaction so PayPal can confirm delivery and release funds to seller. If transaction does not require shipping:

 

Seller/Recipient must do these steps to get money sooner (may not be available for some countries):

 

 1. Click Activity at the top of the page.

 2. Find and click the payment transaction.

 3. Click Add Tracking Info.

 4. Select an order status: Order Processed.

 

Then ask Buyer/Sender to do these steps to confirm receipt (may not be available for some countries):

 

 1. Click Activity at the top of the page.

 2. Find and click the payment transaction.

 3. Click Confirm Receipt.

 4. Click Yes to confirm.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Money verified sent, but seller hasn't recieved

@Mutame 

 

Seller has to ship and provide tracking info into the transaction so PayPal can confirm delivery and release funds to seller. If transaction does not require shipping:

 

Seller/Recipient must do these steps to get money sooner (may not be available for some countries):

 

 1. Click Activity at the top of the page.

 2. Find and click the payment transaction.

 3. Click Add Tracking Info.

 4. Select an order status: Order Processed.

 

Then ask Buyer/Sender to do these steps to confirm receipt (may not be available for some countries):

 

 1. Click Activity at the top of the page.

 2. Find and click the payment transaction.

 3. Click Confirm Receipt.

 4. Click Yes to confirm.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post