Money on hold

DanielleNash_12
Contributor
Contributor
Hi, I'm new to PayPal, I received an email saying that my money is on hold, sender already confirmed the transaction,but still it is on hold. I don't know what to do. Can someone help me? Thank you
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@DanielleNash_12 


When funds are released.
1.
Normally funds are released when tracking shows delivery of the item to the buyer + 1 day as long as you used one of Paypals approved shipping carriers / Paypal shipping.
2.
If you don't send with tracking then funds are released at 21 days.
3.
If you are selling items to be collected OR virtual items OR services where tracking is not appropriate then you can mark the transaction as processed and the buyer 'may' have the option to confirm receipt on the transaction on their Paypal account. IF the buyer agrees to do so and IF the option is available to them then funds may be released earlier for you, however that is not guaranteed.
4.
If its an ebay sale then funds from ebay may be released earlier with positive feedback.


Advice is voluntary.
Kudos / Solution appreciated.
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DanielleNash_12
Contributor
Contributor
I'm a freelancer and not selling anything, and on the transaction it said on the transaction details no shipment tracking and it's on manual. I really don't know what to do it's been a week already
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