Money on hold

minnnnmin
Contributor
Contributor
I wonder when I can receive my money on hold. The buyer already confirmed recieving the package 20 days ago. I also uploaded the tracking number on paypal. It displayed on my page as follows: "You have recently updated your shipment information. You’ll get your money within 1 day of delivery". Nonetheless, I have not been able to access the fund until now. Transaction ID: 2RW673808V748092R
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1 REPLY 1

Dhen21
PayPal Employee
PayPal Employee

Hi @minnnnmin 

 

Hope you are doing fine. I'm glad that you are taking the correct steps. Since you've mentioned that you have uploaded the tracking number in the transaction, the funds should have been released on you account 24 hours after the of delivery confirmation with courier.

Though if it did not reflect on your transaction, you may also try to ask buyers/senders to “confirm receipt” to release funds immediately.

 

Here's how they can do it on their end:

 1. Log on to PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm that you received the order.

 

***Not all transactions require receipt confirmation.

 

If you need further assistance you may contact PayPal by logging in, click HELP then CONTACT US.

 

Or contact via social media:
Facebook (US): https://www.facebook.com/PayPal/
Facebook : https://www.facebook.com/paypal
Twitter (US): @AskPayPal

Other way around is to try contacting us via Chat Support

 

Hope this help.

Take care always.

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