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Money on hold

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New Community Member

Money on hold

I’ve had money on hold for a long time and I’ve put the tracking information in. When am I going to get my money??
2 REPLIES 2
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Esteemed Advisor

Re: Money on hold

@Juliatwiford 

 

Can't post the correct link if you don't say what country you are in.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
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Moderator

Re: Money on hold

Hi @Juliatwiford,

 

Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry that your payment is still on hold after providing tracking information. I can see why you would be concerned. 

 

As @kernowlass pointed out, it does depend on what country your PayPal account is registered in and whether you have used a supported courier. Also, a payment may be held if there is an open dispute filed against it, you sold the item through a merchant services provider that has their own hold criteria, or PayPal's security system detects a high level of risk. 


- PayPal_Rich

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