Money on hold

[Juliatwiford]

I’ve had money on hold for a long time and I’ve put the tracking information in. When am I going to get my money??

[kernowlass]

@Juliatwiford 

Can't post the correct link if you don't say what country you are in.

[PayPal_Rich]

Hi @Juliatwiford,

Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry that your payment is still on hold after providing tracking information. I can see why you would be concerned. 

As @kernowlass pointed out, it does depend on what country your PayPal account is registered in and whether you have used a supported courier. Also, a payment may be held if there is an open dispute filed against it, you sold the item through a merchant services provider that has their own hold criteria, or PayPal's security system detects a high level of risk.