Money on hold

Carlo410
New Community Member
Hi I have sold na online game account to an official website that buys and sells game accounts. I gave them the game account (the product) 24 hours before they even sent me the payment. Why is it I have to wait 21 days it says and they got the account a day before they even sent me the money? I was told by them to confirm the recite to speed up the process, I do not have that option. I looked up how to confirm it and still that's not available for me. The site I sold the account to sent me something showing they cant do anything for 48 hours until I confirm it? Any help would be appreciated
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Carlo410 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


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Kudos / Solution appreciated.

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2 REPLIES 2

donny123
New Community Member
Had a refund and sent back in error, however it was ejected
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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Carlo410 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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