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Money on hold

Contributor

Money on hold

My student sent me his payment via paypal but it was suddenly on hold. I’ve already sent a report but I haven’t received a reply from them on my e-mail. What should I do?
4 REPLIES 4
Esteemed Advisor

Re: Money on hold

@Jerilyn1 

 

1.

As you have not added your country to your community profile or said in your post then we can't help at the moment.

 

2.

Depends how he 'sent' the payment to your account ie which paypal option.

 

3.

Double check the email address to make sure its correct with no spelling errors and its verified.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Money on hold

It's actually my first to use paypal and I am from Phillippines. My student is from China. At first, I saw the money on my balance but after a few minutes it was suddenly held by paypal. He is also not familiar with paypal. He has called them a few times and I also sent them a report. I've been waiting for their feedback and it has been 3 days since I filed the report. I don't know how to contact them anymore. I hope you can help me with this since I really need to get the money to pay for my bills. 

Highlighted
Contributor

Money on hold

It's actually my first time to use paypal and I am from Phillippines. My student is from China. At first, I saw the money on my balance but after a few minutes it was suddenly held by paypal. He is also not familiar with paypal. He has called them a few times and I also sent them a report. I've been waiting for their feedback and it has been 3 days since I filed the report. I don't know how to contact them anymore. I hope you can help me with this since I really need to get the money to pay for my bills. 

Esteemed Advisor

Re: Money on hold

@Jerilyn1 

 

If its pending in your balance then check out this link.

https://www.paypal.com/ph/webapps/mpp/funds-availability


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.