Money on hold or pending!

Cattcarrx
Contributor
Contributor
Hi there good morning. I recieved some money on the 17th on April and it was on hold. It's still on hold today (8th of may) am just wondering when this hold will be lifted as its 21 days since I received it and as of yet I still cant touch or withdraw it. Thank you very much
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Cattcarrx 

 

Wait until day 22 and if not released then give customer services a call to release it.................


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.

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1 REPLY 1
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Cattcarrx 

 

Wait until day 22 and if not released then give customer services a call to release it.................


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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