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Money on hold for a documented and agreed invoice

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Money on hold for a documented and agreed invoice

Hello there, 

 

I do content writing services and got paid by invoice by the agency I work in. I have the "You have successfully updated order information. You’ll get your money within 7 days of verification" message with the money being put on hold. I have no explanation, nobody has contacted me and no idea whatsoever to do right now. 

PayPal is not answering and I am becoming more and more desperate. What does the message mean? Does the verification start at the day of the transaction? And what is the verification anyway?

 

I really need some help, guys.