Money on hold after delivery

L_c2001
Contributor
Contributor
I sold something over a week ago, shipped it out and it delivered a couple days after. Paypal kept my money on hold even after I updated the tracking number and put it all the info. It says they release the money 1 day after delivery, but it’s been much more than that. How do I fix this??
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@L_c2001 

 

Funds are normally released when any tracking number viewable online shows as delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.

If that has all been complied with correctly then contact c.s. and ask them to release the funds manually for you.

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is also randomly available.
Also you have the option to send customer services a message.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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