Money on hold HELP

Kaito91geez
Contributor
Contributor
So I had put the tracking number already so if I received it on april 17,2021 at 11:32pm I should get it april 18,2021 at 11:32? Because it’s emergency money that my sister sent me from japan.
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Kaito91geez 

 

If the friends/family option was not available in her country then the funds would have been sent as goods/services so........


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds where no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then they may have the option on their account to mark the transaction as delivery/satisfied. If they confirm this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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Kaito91geez
Contributor
Contributor
Wait but there was a tracking number? I actually did input the tracking number and it was changed to 1 day but it’s been 2 days already? Any suggestions?
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PayPal_Tricia
Moderator
Moderator

Hi @Kaito91geez

 

Sorry to hear of the concern with the payment hold. 

 

The tracking has to be tractable online. Once the tracking status is updated to delivered, the hold is usually removed 24 hours later. 

 

I hope this information helps!


Thanks, 
PayPal_Tricia

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