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Money on Hold

New Community Member

Money on Hold

Hi there.


I have had a payment on hold for 4 days now. This is 36hrs after updating the shipping and adding tracking reference, and over 24hrs since delivery to the customer who has since left a 5 star review.


Does anybody know how to access this and get it into my wallet? 




Esteemed Advisor

Re: Money on Hold


Funds are normally released when any tracking number viewable online shows as delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.

If that has all been complied with correctly then contact c.s. and ask them to release the funds manually for you.

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is also randomly available.
Also you have the option to send customer services a message.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.