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Money on Hold

New Community Member

Money on Hold

I have received payment for a service that I am providing. There are no goods to ship. How do I get the money released from hold?
Esteemed Advisor

Re: Money on Hold



If you are experiencing delayed funds availability, here are some shipping tips that may help you get your payment sooner:

  • Add tracking information: If you provide tracking information from one of PayPal’s supported carriers in the transaction details page, your payment should be available 1 day after PayPal can confirm the delivery date. 


  • No Shipping Info: If your item doesn't need to be shipped (e-books, piano lessons, etc.), mark the order as Processed and provide the required details.


  • Buyer confirmation: A buyer will receive a notification email once you've uploaded the tracking number. When your buyer confirms they've received the item, the payment will be released immediately. (You can also ask buyer/sender to confirm receipt sending them the steps below.)


Here’s how (These options may not be available for some countries):


Seller/Recipient: Add tracking information, FIRST:

1. Click Activity at the top of the page.

2. Find and click the original payment for the item or service.

3. Click Add Tracking Info.

4. Select an Order Status: Processed (for virtual goods or services) or Shipped (with or without tracking info).


Then ask buyer to confirm receipt (option may be available within or after 48 hours):

  1. Click Activity at the top of the page.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Note: Not all purchases require receipt confirmation.


If buyer does not confirm receipt then PayPal will release the funds after 21 days. Occasionally a payment will be held longer if it is a high risk transaction involving high value payments, electronics, event tickets, jewelry, luxury brand name merchandise. 

Kudos & Solved are greatly appreciated. 🙂