Money not debit

MuhammadFirdaus
New Community Member

Hi, my question is i bought something in one website, and after my money had been deduct, i decided to cancel my order and i got this email from seller "The PayPal account used to place this order has not been debited for this purchase. You may notice a pending amount in your account for the next couple of days depending on your payment provider's processing time. If this is still appearing after 10 working days, I recommend you to contact them directly." How to solve this problem as i called the management and no one answered and i need to wait on call for 10 minutes. Thank you.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MuhammadFirdaus

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 10 working days as per email.


Advice is voluntary.
Kudos / Solution appreciated.
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