Money holding problem

[Jiji_266]

I received a payment from selling things to 2 different buyers on depop. They have both revived their orders over a week ago yet the money is still on hold in my account and I have no idea how to get it out, I put in tracking info even though both items have been delivered. Both buyers have confirmed to me they have received their items and are satisfied.

[kernowlass]

@Jiji_266 

Seems that everything is taking longer at the moment including payment releases / disputes / refunds / withdrawals etc as Paypal is working with reduced staff and in difficult circumstances due to covid, hopefully released soon.

If not then..........
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Jiji_266]

Thank you! I've emailed them after not getting a reply to my messages so I'll see where that leads me.