Money held hostage even though the item I sold was delivered.

pbsterling
New Community Member

My funds are being held.  However, since I put in the tracking info the site says "You’ll get your money within 1 day of delivery" The item was delivered 5 days ago to my customer as confirmed by tracking.  Release my money or do I have to wait the entire 21 days.

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@pbsterling 

 

Then it could be deems as a high risk transaction if tracking shows "Delivered" and not released and will be held until after 21 days or perhaps longer of which you'll have to reach out to customer service for them to manually release if customer hasn't reported a problem.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.