Money being stuck on hold

Kaymnj
New Community Member
Money was send to me and its still on hold they said they have stated that they recieved the product but i cant get the money why
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Kaymnj 

 

When funds are released.
1.
Normally funds are released when tracking shows delivery of the item to the buyer + 1 day as long as you used one of Paypals approved shipping carriers / Paypal shipping.
2.
If you don't send with tracking then funds are released at 21 days.
3.
If you are selling items to be collected / virtual items / services or where tracking is not used then you can mark the transaction as processed/shipped and the buyer 'may' have the option to confirm receipt of item or service on their Paypal account. IF the buyer agrees to do so and IF the option is available to them funds may be released earlier for you, however that is not guaranteed and you may have to wait the full 21 days.
4.
If its an ebay sale then funds from ebay may be released earlier with positive feedback.


Advice is voluntary.
Kudos / Solution appreciated.
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