Money On Hold

mattnezz
Contributor
Contributor

Hi, I am a U.S. seller that has been using eBay and PayPal for over a year and have sold consistently throughout this time period with good feedback. I recently decided to start selling more and PayPal has been holding all of my recent sales. I usually would not be worried because PayPal is usually like this for no reason but I need the money for eBay fees. I can't contact PayPal because the customer service is not up right now. I need some help with getting my money. (Yes I did add tracking and this did not do anything).

Login to Me Too
2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@mattnezz 

 

If you are experiencing delayed funds availability, here are some shipping tips that may help you get your payment sooner:

  • Add tracking information: If you provide tracking information from one of PayPal’s supported carriers in the transaction details page, your payment should be available 1 day after PayPal can confirm the delivery date. 

 

  • No Shipping Info: If your item doesn't need to be shipped (e-books, piano lessons, etc.), mark the order as Processed and provide the required details.

 

  • Buyer confirmation: A buyer will receive a notification email once you've uploaded the tracking number. When your buyer confirms they've received the item, the payment will be released immediately. (You can also ask buyer to confirm receipt sending them the steps below.)

 

(These options may not be available for some countries):

 

Seller/Recipient: Add tracking information, first:

1. Click Activity at the top of the page.

2. Find and click the original payment for the item or service.

3. Click Add Tracking Info.

4. Select an Order Status: Processed or Shipped with or without tracking info.

 

Buyer/Sender: To confirm you've received an item:

  1. Go to Activity.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Note: Not all purchases require receipt confirmation.

 

If buyer/sender does not confirm receipt, you may have to wait up to 21 days for PayPal to release funds.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

lordvader82
New Community Member

Is this 21 days still valid though?
With the major disruptions to international logistics, it may take much longer than 21 days for items to arrive at their destinations,

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.