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Money On Hold but Item Delivered Successfully

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Contributor

Money On Hold but Item Delivered Successfully

Hi, can anyone help me with this.

I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. I added the tracking number to Ebay and my PayPal reciept, but was frustrated to see that my money is on hold for 21 days because I am a new ebay seller (although I sold something else a week prior and didn't  get this issue at all) 

Now I have contacted PayPal since I found out on May  7 the item was delivered successfully, and the tracking number updated the info.

PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch.

Well the 3rd day was yesteday and although they assured i'd get it sooner since the seller left me a positive review 4 days ago, PayPal have since not added my funds into my account.

So the buyer has the item, and I don't have the money. Is this fair?

I have contacted PayPal again and they said they'd get back in touch with me but nobody is replying or answering and it's been days.

Money is even supposed to be put in on May 13 but they assured i'd get it early a week ago within 3 days but that didn't happen, and now i'm getting really frustrated.

What should I do?  

13 REPLIES 13
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Contributor

Re: Money On Hold but Item Delivered Successfully

This same exact situation is happening to me. All we can do is wait and see when King Paypal will release our funds.

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Contributor

Re: Money On Hold but Item Delivered Successfully

Did you ever get your money?  We are in the same situation.  It is frustrating that you cannot contact PayPal?

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Contributor

Re: Money On Hold but Item Delivered Successfully

Hello Kanga , yes I eventually did get the money although I did not enjoy the experience.

After contacting Paypal on Facebook repeatedly asking why they said since I was a new ebay user I had to wait first off for the holding time. I got real **bleep** at them and said the seller has the item delivered and is owning it while I have nothing. I even showed them the delivery status and tracking number. After that they quickly lifted the hold and sent the money through. Overall for me it was a negative experience (but the buyer was very nice and also gave me a 5 star review the moment he got it so I don't know why PayPal took so long originally).  Also after that I had to pay ebay a seller fee within 15 days Smiley Mad Smiley Mad Smiley Mad Smiley Mad Best situation is to contact Paypal over Facebook Messenger. I am not going to sell on ebay ever again thanks for nothing PayPal. I really hope in the future ebay and paypal get rid of this practice, it is very corrupt

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Member

Re: Money On Hold but Item Delivered Successfully

Hi Cam, just wondering what you texted PayPal on Facebook because am in the same situation x
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New Community Member

Re: Money On Hold but Item Delivered Successfully

Same as others items has been sent and I still haven’t had my payment and have listing fee to be payed honestly PayPal and eBay are scamming you for useing the service 3.10 off PayPal and 2.00 from eBay
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Contributor

Re: Money On Hold but Item Delivered Successfully

Same!! Over £200 pound on hold from 8 different sales over 2 weeks ago , all items marked as delivered the next day . Funny thing is , my first few sales I received the money straight away . Then maybe 25 sales later , I’ve started getting holds . Don’t know why as I have no negative reviews or open cases . All I know is , I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking 😂 I have 4 items that have been delivered over a week ago and received positive feedback for . But still no money .. part the reason for selling my items is because I need money . Not pay for tracked deliveries and still be left waiting 2 weeks for a payment . It’s a joke . My PayPal was fine until I linked it with eBay
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New Community Member

Re: Money On Hold but Item Delivered Successfully

Same thing I’d happening to me except on Depop my package was successfully delivered but my money has been on hold for over 3 weeks. And cannot get in touch with a representative due to COVID-19
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Member

Re: Money On Hold but Item Delivered Successfully

Hey the same thing has happened to me. I posted my package on the same day the buyer bought it, added tracked delivery and days later the buyer confirmed delivery and left a positive 5 star review. PayPal has still got my money on hold and its £60 and I don't know what to do. Have you received your payment yet? 

 

#moneyonhold #paypalkeepingmymoney #itemdelivered 

 

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New Community Member

Re: Money On Hold but Item Delivered Successfully

Glad to hear you eventually got your money. I have several Paypal agents tell me to contact eBay. I contacted eBay and they said to contact Paypal. I called Paypal back and they said to "call the customer"! WTF!!!! Isn't that what I paid them for?

The customer just purchased a product. He isn't looking for a PenPal. Paypal doesn't tell you this until AFTER they have your money in hand. Paypal cannot release funds to me but they can take their share? 

I have spoken to 3 different agents and all told me that my "money will be released in 24 hours". I'm now in the 2nd week of the 24 hr period. I was told this is "common practice". False! If they paid via CC, I would have my money already. 

Never Again!