Money On Hold but Item Delivered Successfully
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Hi, can anyone help me with this.
I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. I added the tracking number to Ebay and my PayPal reciept, but was frustrated to see that my money is on hold for 21 days because I am a new ebay seller (although I sold something else a week prior and didn't get this issue at all)
Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info.
PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch.
Well the 3rd day was yesteday and although they assured i'd get it sooner since the seller left me a positive review 4 days ago, PayPal have since not added my funds into my account.
So the buyer has the item, and I don't have the money. Is this fair?
I have contacted PayPal again and they said they'd get back in touch with me but nobody is replying or answering and it's been days.
Money is even supposed to be put in on May 13 but they assured i'd get it early a week ago within 3 days but that didn't happen, and now i'm getting really frustrated.
What should I do?
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what do i do, The buyer got the sneakers i sold and i also put the tracking,but my money is still pending. the money was still pending since 9-14-2020 and the buyer got the package on 9-14-2020
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Same situation here. So frustrating. Added tracking and item has been delivered but funds still not released.What makes it worse is that there seems to be no way to contact PayPal. That is unacceptable. Get your act together PayPal!
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Hi
Same here never had any negative on my account and every single payment is being held then even when released after 8 or 9 messages to Paypal chat sending tracking links clearly showing delivered then transfer to my bank for it to be held another 3 days this is crazy. I am looking at an alternative at the moment.
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Is this a new policy? I've been with ebay and paypal for decades. Zero returns or chargebacks. Now this week all of a sudden my payments are on hold for 21 days. I can't get a clear answer from support.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Getting money back from Ebay in Payments Archives
- Can I successfully refund someone if I don't have enough money in my paypal account/bank account? in Payments Archives
- Add Money from Bank to Paypal in My Money Archives
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- Payment hold in My Money Archives