Money On Hold but Item Delivered Successfully
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Hi, can anyone help me with this.
I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. I added the tracking number to Ebay and my PayPal reciept, but was frustrated to see that my money is on hold for 21 days because I am a new ebay seller (although I sold something else a week prior and didn't get this issue at all)
Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info.
PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch.
Well the 3rd day was yesteday and although they assured i'd get it sooner since the seller left me a positive review 4 days ago, PayPal have since not added my funds into my account.
So the buyer has the item, and I don't have the money. Is this fair?
I have contacted PayPal again and they said they'd get back in touch with me but nobody is replying or answering and it's been days.
Money is even supposed to be put in on May 13 but they assured i'd get it early a week ago within 3 days but that didn't happen, and now i'm getting really frustrated.
What should I do?
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Hey the same thing has happened to me. I posted my package on the same day the buyer bought it, added tracked delivery and days later the buyer confirmed delivery and left a positive 5 star review. PayPal has still got my money on hold and its £60 and I don't know what to do. Have you received your payment yet?
#moneyonhold #paypalkeepingmymoney #itemdelivered
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Glad to hear you eventually got your money. I have several Paypal agents tell me to contact eBay. I contacted eBay and they said to contact Paypal. I called Paypal back and they said to "call the customer"! WTF!!!! Isn't that what I paid them for?
The customer just purchased a product. He isn't looking for a PenPal. Paypal doesn't tell you this until AFTER they have your money in hand. Paypal cannot release funds to me but they can take their share?
I have spoken to 3 different agents and all told me that my "money will be released in 24 hours". I'm now in the 2nd week of the 24 hr period. I was told this is "common practice". False! If they paid via CC, I would have my money already.
Never Again!
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Getting money back from Ebay in Payments Archives
- Can I successfully refund someone if I don't have enough money in my paypal account/bank account? in Payments Archives
- Add Money from Bank to Paypal in My Money Archives
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- Payment hold in My Money Archives