Money Hold

caleb_h2
Contributor
Contributor
My item has been delivered to the buyer but paypal is still holding my money even after i’ve added tracking number information and everything! this is very frustrating because i need this money in this time!!
Login to Me Too
2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@caleb_h2 

 

Since you've already added tracking info, ask sender to do these steps to confirm receipt (may not be available for some countries):

 

 1. Log on to your PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm.

 

If sender can't confirm receipt, contact customer service to have them manually confirm delivery and release funds. Please allow up to 24/48 hrs for request to process:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Guled2
New Community Member
Hello everyone can help me i can't even deposit in my account what's wrong?
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.