cancel
Showing results for 
Search instead for 
Did you mean: 

Money Hold

Highlighted
New Community Member

Money Hold

My item has been delivered to the buyer but paypal is still holding my money even after i’ve added tracking number information and everything! this is very frustrating because i need this money in this time!!
2 REPLIES 2
Esteemed Advisor

Re: Money Hold

@caleb_h2 

 

Since you've already added tracking info, ask sender to do these steps to confirm receipt (may not be available for some countries):

 

 1. Log on to your PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm.

 

If sender can't confirm receipt, contact customer service to have them manually confirm delivery and release funds. Please allow up to 24/48 hrs for request to process:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
Highlighted
New Community Member

Re: Money Hold

Hello everyone can help me i can't even deposit in my account what's wrong?