New to the community? Welcome! Please read our Community Rules and Guidelines
Since you've already added tracking info, ask sender to do these steps to confirm receipt (may not be available for some countries):
1. Log on to your PayPal account.
2. Click Activity at the top of the page.
3. Find and click the payment transaction.
4. Click Confirm Receipt.
5. Click Yes to confirm.
If sender can't confirm receipt, contact customer service to have them manually confirm delivery and release funds. Please allow up to 24/48 hrs for request to process:
Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.
Call early, during business hours, west coast time to try to get a US rep.
Or contact via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal