Mobile Number Help -

[Hsehmi]

I am trying to withdraw my money from my paypal account. I have a new mobile number, so I have updated my number on paypal. I have tried to remove my old number and it says error?? Every time I try to withdraw my money it is sending the verification code to my old number which means I can't withdraw! Anyone help?? Thanks!

[PayPal_Siobhan2]

Hi Hsehmi,

Thank you for contacting the PayPal Community Forum.

Please ensure you have verified the new phone number and marked the phone number as primary. Here's how to confirm your mobile phone number after you've added it to your PayPal account:

1. We'll send you a text message with a confirmation code.
2. Enter the code and click Validate.

If you're confirming your mobile number at a later time after adding it, just log into your PayPal account, click the Settings icon near the top of the page, and then under 'Phone number', next to the number you'd like to confirm, click Confirm and then follow the above instructions to complete the process.

- Siobhan