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Ma product deliver but still hold money

Brandosonline
New Community Member

Ma product deliver but still hold money

Customer received My product and my money still hold
1 REPLY 1
PayPal_RachelK
Moderator

Re: Ma product deliver but still hold money

Hi @Brandosonline,

 

Welcome to the community and thank you for your post.

 

I am sorry to hear your payment has not yet been released. Typically, funds are released after 21 days, or 24 hours after confirmed delivery. To be eligible for an early release, you need to attach your tracking information to the transaction in the 'Activity' section of your account. Once the tracking shows as delivered for more than 24 hours, the funds should be released.

 

I hope this helps! 

 

- Rachel