MY PAYMENT STILL ON HOLD - REALLY CONFUSING

indrakh
New Community Member

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2 PAYMENTS RECEIVED FOR VIRTUAL PRODUCTS/SERVICES
SAME DAY PAYMENT - 1 RECEIVED - 1 STILL ON HOLD -
REALLY CONFUSING 
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Hi,
I received 2 payments for my virtual products/services.

Both payments were sent on 27th March 2021.
1st payment was received couple days ago.

BUT, I HAVEN'T received the other one.
Both payments were made on the same day.
HOW COME i just received 1 payment instead of those 2 at the same time?.

THIS IS REALLY CONFUSING.
I
 need my money ASAP.

Many thanks for any further assistance.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@indrakh 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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