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Lost money


Lost money

What might be the problem because I withdrew some money to mobile money transfer and I got a message that your transaction could not be completed yet the money is nowhere to be found.


Re: Lost money

Hi Kitombo, 


Welcome to the PayPal community and thank you for your post.


As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.