Lost in post

[RQ44]

Hi I posted an item to a buyer and provided tracking info and proof address with postage. It appears to have got lost. Who is to blame?

[PayPal_Martina]

Hi @RQ44,

Thank you for your post and welcome to the Community Forum!

If the courier has lost a parcel that you shipped, I would recommend contacting the shipping company directly and file a claim with them as it is their responsibility to deliver the item correctly. 

I hope this helps!

Martina