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Lost in post

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New Community Member

Lost in post

Hi I posted an item to a buyer and provided tracking info and proof address with postage. It appears to have got lost. Who is to blame?

1 REPLY 1
Moderator

Re: Lost in post

Hi @RQ44,

 

Thank you for your post and welcome to the Community Forum!

 

If the courier has lost a parcel that you shipped, I would recommend contacting the shipping company directly and file a claim with them as it is their responsibility to deliver the item correctly. 

 

I hope this helps!

Martina