Loss balance

[Dhan21]

I tried to use my paymaya card as preffered payment method in paypal they deduct 100 pesos in my pay maya account. Now i tried to pay something using my card but its says its declined. Where is my money please help me.

[PayPal_Martina]

Hi @Dhan21,

Thank you for your post and welcome to the Community Forum!

In general, if your card has been denied it means that you have not been charged. Also, there may be multiple reasons why your card has been denied. For example, it may be that your card is not active and in this case, please reach out to your financial institution directly. It may also be that your account has been limited and in that case, simply complete the steps in your Resolution Centre. Otherwise, it may be that your card has been declined to security reasons. In that case, I would recommend using an alternative payment method. 

I hope this helps!

Martina 

[Dhan21]

Can i get my balance with my permanently limited account?