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I have updated my mobile number on paypal account but am unable to top up from mpesa to paypal, i keep getting the error that my new number is not linked to paypal and i should link it on paypal-mobilemoney.com/m-pesa. However, when i visit the page and login using my paypal credentials, there is not provision for me to link my updated primary mpesa mobile number to paypal.
Your help is highly appreciated.
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Did you confirm the phone number you added or updated with 4-digit code?
https://www.paypal-mobilemoney.com/m-pesa/faq
"How do I register for this service?
- Log in with your PayPal login details (email and password).
- Enter your M-PESA account phone number.
- After submitting your account details, Thunes, on behalf of M-PESA, will send you a 4-digit verification code to the mobile number associated with your M-PESA account.
- Please enter the code to confirm and complete the account linkage.
- That's it! Next time you can log in directly with your PayPal email and password and get started."
Kudos & Solved are greatly appreciated. 🙂
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Did you confirm the phone number you added or updated with 4-digit code?
https://www.paypal-mobilemoney.com/m-pesa/faq
"How do I register for this service?
- Log in with your PayPal login details (email and password).
- Enter your M-PESA account phone number.
- After submitting your account details, Thunes, on behalf of M-PESA, will send you a 4-digit verification code to the mobile number associated with your M-PESA account.
- Please enter the code to confirm and complete the account linkage.
- That's it! Next time you can log in directly with your PayPal email and password and get started."
Kudos & Solved are greatly appreciated. 🙂
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@Fireball5 Did you manage to get your issue resolved? Because I'm experiencing similar difficulties but mine is at an earlier stage. I'm unable to link my existing account to M-PESA...I get the verification codes to log in, to confirm my number, but when it's Thunes' turn to authenticate by sending me a 4 digit verification code, I have not received anything. I have refreshed and tried a couple of times. Efforts to contact Paypal are quite grim. If anyone has a solution for this, I would greatly appreciate it.
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