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LINKING UPDATED SAFARICOM NUMBER TO PAYPAL ACCOUNT

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Contributor

LINKING UPDATED SAFARICOM NUMBER TO PAYPAL ACCOUNT

I have updated my mobile number on paypal account but am unable to top up from mpesa to paypal, i keep getting the error that my new number is not linked to paypal and i should link it on paypal-mobilemoney.com/m-pesa.  However, when i visit the page and login using my paypal credentials, there is not provision for me to link my updated primary mpesa mobile number to paypal.

 

Your help is highly appreciated.

3 REPLIES 3
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Esteemed Advisor

Re: LINKING UPDATED SAFARICOM NUMBER TO PAYPAL ACCOUNT

@Fireball5 

 

Did you confirm the phone number you added or updated with 4-digit code?

 

https://www.paypal-mobilemoney.com/m-pesa/faq

 

"How do I register for this service?

  1. Log in with your PayPal login details (email and password).
  2. Enter your M-PESA account phone number.
  3. After submitting your account details, Thunes, on behalf of M-PESA, will send you a 4-digit verification code to the mobile number associated with your M-PESA account.
  4. Please enter the code to confirm and complete the account linkage.
  5. That's it! Next time you can log in directly with your PayPal email and password and get started."

Kudos & Solved are greatly appreciated. 🙂
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Contributor

Re: LINKING UPDATED SAFARICOM NUMBER TO PAYPAL ACCOUNT

Yes I confirmed the number with a 4-digit code but I can’t get the top up transaction to go through.
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New Community Member

Re: LINKING UPDATED SAFARICOM NUMBER TO PAYPAL ACCOUNT

I tried doing the same and was unable to relink the new number i contacted them and they told me it cant done,cant remove an existing mpesa account from paypal unless i create s new account with the new number