Ive sold an item but money hasnt apeared yet but says buyer has paid

Bitt_4321
Contributor
Contributor
I think its because when i made my ebay account i linked my facebook account that has a different email to my paypal email i just wonder how i can still get that money even tho fb email is not yet linked to paypal can anyone help? Thanks kind regards.
Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Bitt_4321 

 

Two options:

 

1) Ask buyer to cancel the payment (if possible) and resend to your correct PayPal email address

 

Or

 

2) Add your Facebook email address to your PayPal account to claim funds.

 

Here's how:

  1. Click the Settings cog next to log out.
  2. Click + in the Email section.
  3. Type the new email address and click Add Email.
  4. Click Update next to this email address, and click Confirm this email.
  5. Find our email in your inbox to confirm this email address.

After that, you should be able to see the payment in your PayPal account.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.