Item was delivered a week ago and funds are still on hold

[joshy723]

Hello

I recently sold a jean jacket on the app Depop (which uses Paypal) to a user on February 6th. I shipped the item on February 8th with the correct USPS tracking number, and the item was successfully delivered to the address on February 10th. My funds have been on hold since then even though the package was delivered successfully. Why are my funds still on hold if the correctly provided tracking number shows the package was delivered and it's been more than 3 business days? 

[sharpiemarker]

@joshy723 

You can ask the buyer confirm receipt:

(may not be available for some countries):

 1. Log on to PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm that you received the order.

Or contact customer service and have them manually confirm delivery and release funds, please allow up to 24/48 hrs for request to process:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal