Item was delivered 2 weeks ago and payment still on hold

[haylarson12]

I sold an item directly through paypal goods and services, updated the shipping info, and tracking says it was delivered June 10th. Usually, payments clear shortly after the item has been delivered however, my funds are still on hold. The message center (which is SO frustrating) keeps pointing me back to the policy about being a new seller. I'm fully aware that my funds are initially on hold but the item was delivered 2 weeks ago! How can I get ahold of a real human and not a message center robot?

[sharpiemarker · Accepted solution]

@haylarson12 

If you are experiencing delayed funds availability, here are some shipping tips that may help you get your payment sooner:

• Add tracking information: If you provide tracking information from one of PayPal’s supported carriers in the transaction details page, your payment should be available 1 day after PayPal can confirm the delivery date. 

• No Shipping Info: If your item doesn't need to be shipped (e-books, piano lessons, etc.), mark the order as Processed and provide the required details.

• Buyer confirmation: A buyer will receive a notification email once you've uploaded the tracking number. When your buyer confirms they've received the item, the payment will be released immediately. (You can also ask buyer/sender to confirm receipt sending them the steps below.)

Here’s how (These options may not be available for some countries):

Seller/Recipient: Add tracking information, FIRST:

1. Click Activity at the top of the page.

2. Find and click the original payment for the item or service.

3. Click Add Tracking Info.

4. Select an Order Status: Processed or Shipped (with or without tracking info).

Buyer/Sender: To confirm you've received an item:

1. Go to Activity.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all purchases require receipt confirmation.

If buyer/sender does not 'confirm receipt', or PayPal wasn't able to 'confirm delivery’, you may have to wait up to 21 days for PayPal's system to release.  If its past 21 days, then you'll need to contact customer service and await response. Response will take longer due to limited staff from Covid-19 safety precautions.

Please visit this page:

https://www.paypal.com/us/smarthelp/home

Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.

Or try Social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[haylarson12]

Not helpful- this is the same message I’ve gotten in the message center. I already stated that the delivery has been confirmed and my money is still on hold.

[haylarson12]

Never mind- it went through now 🤷🏼‍♀️