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Item Not Received

asuhun
Contributor

Item Not Received

So about two months ago I purchased a pair of shoes online and used the guest check out for PayPal and now I can’t see the transaction on my account and I can’t call my bank to get my money back. I have the transaction number but I don’t know what to do now because it doesn’t show up on my account on PayPal. Help please
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Item Not Received

@asuhun 


If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.