Same here. They sent money in EGP with lower exchange rate 1USD =15.23 EGP and deducted about 80 L.E as fees for auto transfer. Which is illegal. And messaging customer center doesn't help. No reply from PayPal. Please do escalate for this situation.
The automated withdrawal was exchanged to EGP although my credit card and bank account are in USD. I didn't request the exchange to EGP before the withdrawal. kindly refund the withdrawn amount back to my account in USD. then withdraw it in USD as used to do in usual previous withdrawals.
yes they deducted 79 EGP as transfer fees, i deal with AAIB bank. and the resolution center and support messages aren't working. so what should we do ?!
I will keep them posted till I get a reply. They didn't notified us before auto transfer about this fees or the conversion rate. So, it's our right to get our money back. As well as my friends on other banks or CC have no such a issue. So why this happened to us? I'm really very disappointed and unsatisfied 😞
Same issue here. Message centre is the only available way. But unfortunately they didn't response. And phone numbers are re over due to Covid 19. So let's send more messages till we get any response. 😢
