Incorrect Balance after refunding customer!????

[gkwo]

Hi,

Anyone have seen a discrepancy on the balance in your account? I am not sure if it has anything to do with a refund I issued yesterday, but the numbers are wrong! Can someone help take a look at this to see? Thanks in advance.

Here are the details of my transaction history:

August 6 - I withdrew all the balance to my bank account. Balance $0.00

August 7 - I got paid, after fees was $12.31, the balance was $12.31

August 9 - I got paid, after fees was $12.26

August 9 - I refunded the previous transaction. the balance is now -$24.31

It has taken out an extra $12.05 from my account????????

[Sandraovc]

Yep, I had same issue, but only once and PayPal still said it's correct. They kept the percentage so you had to pay it again when issued refund. Bunch of idiots they are.

[PayPal_Callie]

Hi @gkwo -  

Thanks for reaching out to the PayPal Community. I can understand having questions on what could have happened and wanting this resolved. We'd want to take a closer look into this. To avoid sharing personal information over a public forum, I would recommend reaching out to our Customer Service support through either Facebook or Twitter. If you don't have a Facebook or Twitter account, you can always go to the bottom of any PayPal page and click "Help" or "Contact." 

- Callie