I have a problem with a purchase from china

[Mdwtzu]

I send money, but don’t receive the products. Now, he told me to cancel dispute and get my money back but I don’t know what I do. If I cancel dispute, can reopen in case the seller don’t give money?

[kernowlass · Accepted solution]

@Mdwtzu

If you had to close a case to get a refund then it would be pointless having a dispute process at all.

NEVER close until you have a refund, if he refunds you then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.