I cannot withdraw my balance to my bank account!

[Gerald19871107]

Please help, whenever I tried to withdraw my money to my bank account, the error keeps on popping that.

''There’s a problem

Right now, we’re not able to transfer the funds to your bank''

Please help

[PayPal_Martina]

Hi @Gerald19871107,

Thank you for your post and welcome to the Community Forum!

In general, there may be multiple reasons why you cannot withdraw. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from withdrawing for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

I hope this helps!

Martina 

[Gerald19871107]

Hi, thanks for your help. I actually spoke to Customer Service over the phone and instructed me to not process or attempt any withdrawal within 72 hours. Do you think it can help me resolve this issue?